Returns & Exchanges

We want you to treasure your handcrafted .925 sterling silver and 14 kt gold jewelry for a lifetime. If you are not completely satisfied with your purchase, we offer a 30-day return policy for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer concierge team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Secure Packaging

  Place your jewelry in its original designer pouch and gift box, ensuring all items are securely padded to prevent damage during transit.

• 3.
  Affix Shipping Label

  Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Inspection & Refund

  Once our artisans verify the condition of the piece, we will process your refund or ship your exchange within 5-7 business days.