Frequently Asked Questions
Everything you need to know about our handcrafted heirloom pieces.
What materials do you use in your jewelry?
We exclusively use high-quality .925 sterling silver and solid 14 kt gold. All of our pieces are nickel-free and hypoallergenic, ensuring long-lasting wear for sensitive skin.
How should I care for my sterling silver and gold jewelry?
To maintain brilliance, store your jewelry in a cool, dry place and polish it with a soft microfiber cloth. Avoid contact with harsh chemicals, perfumes, and chlorine to prevent tarnishing.
How long will it take to receive my order?
Since each piece is handcrafted, please allow 3-5 business days for processing. Standard shipping typically takes 5-7 business days, while expedited options are available at checkout.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn jewelry in its original packaging. Please note that custom-engraved or personalized items are final sale.
Do you offer a warranty on your products?
Yes, we stand by our craftsmanship. Every purchase includes a one-year limited warranty covering manufacturing defects. This does not cover normal wear and tear or accidental damage.
How do I determine my correct ring size?
We recommend visiting a local jeweler for the most accurate measurement. Alternatively, you can use our downloadable sizing guide found on each product page.